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Cancel Order

1.How to Cancel an Unpaid Order

If your payment for an order hasn't been made, you may cancel it by clicking "Cancel order" in your account on D-daydress.com.

If your order is not paid within 40 days, it will be canceled automatically.

2.How to Cancel a Paid Order

We understand that ordering an item for your events is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused.

The good news is that after placing your order, there is still time to change your mind. You should contact our customer service via leaving message.Please refer to our cancellation policy below for details.

Our Cancellation Policy:

For wedding dresses and special occasion dresses:

a. Custom-made size:

- Orders cancelled within 12 hours after payment confirmation will be eligible for a full refund, or

- Orders cancelled 12 to 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50%

  of the product purchase price, or

- Orders cancelled 24 to 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 30%

  of the product purchase price.

- Orders cancelled after 48 hours of payment confirmation will be eligible for a refund consisting of the full shipping cost only.

- Once your order has been shipped, it can no longer be cancelled.

 

b. Standard size:

- Orders cancelled within 12 hours of payment confirmation will be eligible for a full refund, or

- Orders cancelled 12 to 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 60%

  of the product purchase price, or

- Orders cancelled 24 to 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 40%

  of the product purchase price.

- Orders cancelled after 48 hours of payment confirmation will be eligible for a refund consisting of the full shipping cost only.

- Once your order has been shipped, it can no longer be cancelled.

For clothes, bedding etc.

Orders canceled before shipment will get full refund.

For details, please submit your order number and contact our customer service staff.